Terms & Conditions

Terms and conditions for the Fliway SCS website and its sub-domains.

Applicability of these terms

These terms and conditions apply to the use of the Fliway SCS website and each of its sub-domains (the “website”). We may change these terms and conditions at any time by posting changes online.

We use the phrase “these terms” to cover all of these terms and conditions and any changes to them. Please read these terms carefully before you start using the website. By using the website you agree to be bound to these terms. If you don’t accept them, you should not use the website.

In these terms:

  • “You” means the person accessing or using the website and “your” has a corresponding meaning.
  • “We” means Fliway Limited and Supply Chain Solutions Limited, subsidiaries of New Zealand Post Limited, their related companies, successors and assignees. “Our” and “us” have corresponding meanings.

Please note that additional terms may apply to specific goods or services (together “products”) or online tools provided through the website. If the website links to any additional terms as well as these terms for a particular product or tool, you must read these terms and the additional terms together. If there is any inconsistency between these terms and the product or tool-specific terms, the product or tool-specific terms will prevail.

Intellectual property rights

We hold all copyright and other intellectual property rights in the website and all content on the website, unless the content is identified as being the property of another party. You may reproduce (electronically or in hard copy) and use our content for your personal use only. In all other circumstances you must get our written consent before reproducing or otherwise using our content. If you wish to use any third party content identified as such on the website you must obtain the prior consent of the relevant owner. This includes content of websites you access via links from the website.

Accessing the website and its content

The website (and its content) is provided on an “as is” and “as available” basis. We reserve the right to withdraw or amend the website at any time and do not guarantee that the website will be available to you at any time. The content of the website is obtained from various sources and is subject to change without notice. We will try to make sure that the information on the website is accurate and up-to-date, but do not guarantee that the content is reliable, accurate, or suitable for what you may want to use it for. Before relying or acting on any information on the website, you should get independent professional advice.

Hypertext links

The website may contain hypertext links to other websites that are not operated by us. These links are provided for your convenience only. We will not investigate or monitor links to other websites. You link to them at your own risk. We are not responsible for the information contained on any linked website and any such link should not be taken as endorsement of any other site or products offered on that site.

You are welcome to create a hyperlink to the website from another site owned by you. However, this link must not be presented on your site in any way that implies that the website has an association with your site, or endorses your site or products. Our name or any of our logos may not be used on your site without our written consent. If you create a hypertext link to the website, you are responsible for all direct and indirect consequences of the link. You indemnify us for all loss we suffer in connection with any link you have created.

Your use of the website

From time to time we may restrict access to some parts of the website to users who have registered with us. If you register and are provided with any user identification codes or passwords, you must keep such codes and passwords confidential and must not disclose them to any third party.

You agree to use the website in a manner that complies with all applicable laws and regulations and that does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of the website.

In particular, you agree not to:

  • damage or harm the website, or any underlying or connected network or system;
  • introduce any content or code to the website which is technologically harmful;
  • upload or post any content on the website (or use the website to transmit any communication) which is illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or otherwise objectionable.

In addition, when posting or uploading content to the website or making contact with other users of the website:

  • you agree that any such content may be used, copied, distributed or disclosed by us; and
  • you warrant that you own any intellectual property rights in such content.

We do not monitor comments made on, or content posted or uploaded to, the website. We reserve the right to suspend or cancel your access to the website if we believe you have breached any of these terms. You indemnify us from and against all losses arising from a result of your breach of these terms.

Our Liability

We will not be liable for any loss or damage (direct or otherwise) you suffer in connection with your use of the website or of any linked website or your use of, or reliance on, content contained on or accessed through the website or any linked website. We also exclude any condition or warranty that could be implied into these terms (but only to the extent that this is allowed by law).

Services

Fliway SCS provides freight, transport, warehousing, air and ocean logistics, and supply chain management services throughout New Zealand and internationally. All services are subject to our standard trading conditions, which are available on request.

Limitation of liability

Our liability for loss of or damage to goods is limited in accordance with the Contract and Commercial Law Act 2017 (NZ) and any applicable international conventions. Specific limitations apply depending on the mode of transport and service type.

You agree that, where you acquire products or services from us for the purpose of your business, any provisions of the Consumer Guarantees Act 1993 which would otherwise apply to the supply by us of those products or services do not apply.

We shall not be liable for any indirect, consequential, or special damages arising from the use of our services or this website.

Dangerous and prohibited goods

Customers must declare any dangerous, hazardous, or restricted goods prior to shipment. Failure to properly declare such goods may result in additional charges, refusal of carriage, or liability for any resulting damage or penalties.

You agree not to give us for carriage any item that:

  • is illegal, explosive, dangerous, or destructive to send;
  • is inadequately packaged or contains anything that is capable, as packed, of causing injury or damage to property;
  • contains travellers cheques, deeds, negotiable instruments, bonds or shares, credit or bank cards, coins, currency, precious metals or vouchers;
  • contains perishable goods without prior arrangement.

Insurance

Goods are not automatically insured during transit or storage. Customers are strongly advised to arrange their own insurance coverage. Transit insurance options are available through Fliway SCS upon request.

Packaging

Packaging is the responsibility of the sender and acceptance of an item by Fliway SCS does not free the sender of responsibility. The sender of an item is responsible for any damage caused to another item by their package.

You agree that we may open any package and inspect any item at any time.

Customs requirements and duties

For international shipments, you are responsible for complying with Customs requirements, completing all Customs documentation and checking whether Customs duties or other charges are payable on your item.

The receiver is responsible for payment of any Customs duties, sales taxes and other regulatory charges made by Customs authorities in the destination country in relation to the item. In the event of non-payment by the receiver of such duties, taxes and charges, or if the item is undeliverable, you will be responsible for paying such duties, taxes and charges if they are not refundable.

Security

Information transmitted over the internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect via our website. Any information sent through the website is passed through a secure server using encryption technology. All stored customer data is protected with secure passwords, user log-ons and other security procedures.

You are responsible for taking all reasonable steps to:

  • prevent someone misusing or getting unauthorised access to your computer system or to any codes or passwords you have to access the website; and
  • ensure your computer system and data are free of viruses and other forms of corruption.

We monitor usage and interaction with our network and services for cybersecurity purposes. We may use third party service providers to facilitate this monitoring.

Privacy statement

We may collect personal information about you through the website if:

  • we are providing you with our products or services;
  • you are registering on the website to use any facility or online tool on the website;
  • you are submitting an application to work for us; or
  • you are posting any content or transmitting any messages on or through the website.

In each case, we will only use this personal information for the purpose for which it was collected. This includes the administration and evaluation of the website, improving our products and tools and providing them to you and carrying out credit checks and verification of identity. We may also collect personal information for a purpose required or permitted by the Privacy Act 2020 or otherwise required or permitted by law.

Where you have given us permission, we may use your information to provide you with information about our business and products that we think might be of interest to you. If you ask us not to provide you with this information, we will comply with your request.

We will keep any personal information you provide secure and will not disclose it to any other parties without your prior consent or as required or permitted by the Privacy Act 2020 or otherwise required or permitted by law. If we consider that you have breached these terms or any applicable law we may provide your personal details as we see fit to enable us or any third party to take court proceedings, enforce or apply our terms, or to protect any party’s rights, property or safety.

We may record your visit to the website for analysis of site activity (such as the number of site visitors, the date and time of visits, the number of pages viewed, navigation patterns, what country users are from and what systems users have used to access the website). Some of this information will be gathered through the use of “cookies”. A cookie is a small text file placed on your computer’s hard drive or browser by a webpage server. If you want to disable these cookies, you may do so by changing the setting on your browser. However, if you disable cookies, you may not be able to use all of the functions on the website. Cookies from the website are not used to gather or allow the gathering of any personally identifiable information and are not used to track individual user activity around this site or around the internet.

If you want to check or correct information that we hold about you, please write to our Privacy Officer at Email.

Publication of email addresses on the website should not be taken as consent to receiving unsolicited email. Persons or organisations wishing to send email material to individuals or organisations whose email addresses appear on the website must comply with the requirements of the Unsolicited Electronic Messages Act 2007.

Governing law

The website is governed by the laws of New Zealand. When you access the website, you submit to the exclusive jurisdiction of the New Zealand courts.

OnePortal terms and conditions

General information

These terms and conditions apply to the use of OnePortal, our online customer portal. You need to read these terms and conditions together with the terms and conditions associated with the use of the Fliway SCS website and the terms and conditions governing the products and/or services available to you through OnePortal.

If there is any inconsistency between these terms and the terms and conditions governing the products and/or services available to you via OnePortal, the terms and conditions governing the products and/or services will prevail.

By using OnePortal, you acknowledge that you are bound by these terms. If you use OnePortal you are deemed to have accepted these terms.

Your use of OnePortal

The functionality of OnePortal is provided for your convenience only, and you use OnePortal at your own risk.

Each time you use OnePortal, you confirm that you have the appropriate authority to access the account and any resulting service requests or charges.

Changes to OnePortal

We may change the functionality of OnePortal, including these terms, at any time.

You acknowledge that we may suspend access to, or withdraw OnePortal for use by our customers at any time.

Liability

We will not be liable for any loss or damage (direct or otherwise) you suffer from the temporary or permanent non-availability of the Fliway SCS website or of OnePortal.

Support

Help is available through our Contact & Support section or by calling 0800 354 929, Monday to Friday 8 am – 5 pm (NZ time).

Privacy

In the course of providing you with our services via OnePortal, we may collect personal information from you.

Whenever you use OnePortal via the internet our servers automatically record information that your browser sends. These server logs may include information such as your Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

We will collect, hold and use, or have collected, held and used on our behalf, your personal information in accordance with our privacy policy and these terms.

Security

Information transmitted over the Internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect via OnePortal. The information you send is passed through a secure server utilising encryption technology. All stored customer information is protected with secure passwords, user log-ons and other security procedures.

Where you use a password for this service, you agree you will not use a password that is easily guessed or relates to your easily identifiable personal information. This includes passwords that are comprised of birth dates, telephone numbers and sequential numbers.

You agree you will not divulge your password to another person or store your password in electronic or written format.

Intellectual property

We hold all intellectual property rights in OnePortal. You may use the information in OnePortal in accordance with these terms and conditions only.

In all other circumstances, you must get written permission from us before you use, send or reproduce any of the information or functionality in OnePortal.

We exclude any condition or warranty that could be implied into these terms (to the extent that this is allowed by New Zealand law).

Governing law

As between us and you, the use of OnePortal is governed by the laws of New Zealand. When you access OnePortal, you submit to the exclusive jurisdiction of the New Zealand courts.

Contact

For enquiries or feedback about these terms, please contact us or call 0800 354 929.

Last updated: March 2026